Returns

RETURN OF GOODS

Currently, at Tayma wholesale, we do not accept returns of goods purchased for resale. Why have we made this decision?

Aside from the fact that we are not legally obligated to do so, since in B2B cooperation this requirement does not exist, we do consider this option from time to time with our team, solely to help facilitate the operation of your businesses.

We currently have several thousand wholesale customers in our database, of which a few hundred are active partners. Imagine the number of shipments we would receive each day if each customer sent us just one return per day: each package would need to be opened, classified, the product checked, handed over to the warehouse, the warehouse worker would need to add the product to stock, place it on a shelf, issue an invoice correction, and initiate a bank transfer.

Handling each return takes at least several minutes, and with several hundred returns daily, we would have to hire several additional people, which would naturally mean much higher operating costs for the company, which would ultimately lead to a significant increase in product prices for you.

Therefore, after consulting with our partners and asking what would benefit them more, we decided to disable the option to accept product returns but to maintain the lowest possible product prices so that you can remain competitive in the market and keep as much in your pocket as possible :)

We understand that you may have returns from customers, and this can be challenging, but handling a 5% return rate for a small company is still manageable without the need to hire additional employees—for example, by auctioning the product on Allegro to recover the purchase cost.
We appreciate your understanding.

Best regards,
The TAYMA Team